User Guides

Introduction

• Introduction to eCargo
• eCargo Premium
• eCargo Web
• Comparison table for eCargo Premium and eCargo Web
• Glossary

Getting started

• Creating a user account and logging in
• Installing and using eCargo software
• Technical options for installing eCargo Premium
• Navigating eCargo Premium
• Navigating eCargo Web

Dispatcher

• Creating a freight job
• Manifesting jobs
• Assigning carriers and confirming dispatch
• Printing documentation

Carrier

• Allocating a vehicle to a job
• Confirming a job has been dispatched
• Confirming a job has been delivered

Back office - administration

• Managing your business
• Managing your carriers
• Managing your customers
• User management
• Managing your pickup and delivery points
• Managing dangerous goods

Back office - freight rates & master data

• Freight rates introduction
• Importing and updating rates
• Fuel surcharges
• Rating zones and zone mapping
• Allowed variance
• Auto carriers

See all 7 articles

Back office - invoicing & reporting

• Creating an invoice
• Invoicing to a different business
• Weight/cube conversion ratios
• Importing and reconciling an invoice
• Reporting

When things don't go as planned

• Rolling back an action on a job
• Withdrawing and unwithdrawing a job
• Creating a return job
• Correcting and editing freight charges
• Crediting and reissuing an invoice