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  1. eCargo Support Centre
  2. User Guides

User Guides

Introduction

  • Welcome to the eCargo Support Centre
  • Introduction to eCargo
  • eCargo Premium
  • eCargo Web
  • Comparison table for eCargo Premium and eCargo Web
  • Glossary

Getting started

  • Logging in with your user account
  • Installing and using eCargo software
  • Technical options for installing eCargo Premium
  • Navigating eCargo Premium
  • Navigating eCargo Web

Dispatcher - Web

  • Summary and Dashboard
  • Viewing your consignments
  • Creating a new consignment
  • Updating a consignment
  • Importing consignments

Dispatcher - Premium

  • Creating a freight job
  • Manifesting jobs
  • Assigning carriers and confirming dispatch
  • Printing documentation

Carrier

  • Allocating a vehicle to a job
  • Confirming a job has been dispatched
  • Confirming a job has been delivered

Back office - administration

  • Pallet management
  • Managing your business
  • Managing your carriers
  • Managing your customers
  • User management
  • Managing your pickup and delivery points
See all 7 articles

Back office - freight rates & master data

  • Freight rates introduction
  • Importing and updating rates
  • Fuel surcharges
  • Rating zones and zone mapping
  • Allowed variance
  • Auto carriers
See all 7 articles

Back office - invoicing & reporting

  • Creating an invoice
  • Invoicing to a different business
  • Weight/cube conversion ratios
  • Importing and reconciling an invoice
  • Reporting

When things don't go as planned

  • Rolling back an action on a job
  • Withdrawing and unwithdrawing a job
  • Creating a return job
  • Correcting and editing freight charges
  • Crediting and reissuing an invoice
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