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Managing your business

Updated
Audience Logistics provider
Task Business management
Application eCargo Web

eCargo Web, provides functionality to maintain your business and freight detail including customer, carriers, pickup/delivery points and user accounts.

Skip ahead to 

View your businesses

business_admin_menu_business.png

In the Admin section of eCargo Web, go to My Business to manage the businesses that are under your parent business. 

my_business.PNG

Edit an existing business

Click on a business name in My Business to view and change its information. Information is divided into the following tabs:

my_businesses_detail.PNG

  • Details - Business information, address and contact details, etc.
  • Products - Products that the business can add to freight jobs
  • Carriers - Carriers that can deliver the business' freight jobs
  • Users - Manage the user accounts attached to the business
  • Communications - Notifications recently sent to the business and their users.
  • Attributes - Information linked to the business (like rate tables)
  • Scheduling - Manage holidays and automated lead times

Add a new business

New businesses are set up by eCargo - please contact eCargo Support if you need a new business added. 

Business user roles

When eCargo sets up a new business, the business is given a role which is inherited by the users for the business. These roles determine what information users can access in eCargo. The following table describes the default roles that can be set up for a business.

Role

Description

Carrier

The Carrier is the primary carrier or sub-contractor assigned to transport a delivery.

When Carrier Role View is selected, the user has access to all deliveries they are responsible for transporting.

Carrier Spectator

A Carrier Spectator can view deliveries belonging to many carrier sites.

When Carrier Spectator Role View is selected, the user has read-only access over other approved carrier sites' deliveries.

Division Manager
(Inwards Goods)

A Division Manager (Inwards Goods) can view and edit inward deliveries belonging to many sites and businesses.

When Division Manager Inwards Goods Role View is selected, the user has full-edit access over other approved sites' inwards goods deliveries.

Division Manager
(Outwards Goods)

A Division Manager (Outwards Goods) can view and edit outward deliveries belonging to many sites and businesses.

When Division Manager Outwards Goods Role View is selected, the user has full-edit access over other approved sites' outwards goods deliveries.

Manager Spectator
(Inwards Goods)

A Manager Spectator (Inwards Goods) can view inward deliveries belonging to many sites and businesses.

When Manager Spectator Inwards Goods Role View is selected, the user has read-only access over other approved sites' inwards goods deliveries.

Manager Spectator
(Outwards Goods)

A Manager Spectator (Outwards Goods) can view outward deliveries belonging to many sites and businesses.

When Manager Spectator Outwards Goods Role View is selected, the user has read-only access over other approved sites' outwards goods deliveries.

Outwards Goods

The Outwards Goods location is the site that a delivery is to be picked up from.

When Outwards Goods Role View is selected, the user has access to all deliveries to be picked up from their site.

Owner

The Owner is the business that the job is created for in eCargo.

Shipper

A Shipper is a business that creates deliveries in eCargo to be transported by sea.

When Shipping Role View is selected, the user has access to all shipping deliveries their site has created.

Shipping Manager

A Shipping Manager manages deliveries in eCargo that are being transported by sea.

When Shipping Manager Role View is selected, the user has access to all deliveries assigned to them for shipping management.

 

  Managing your carriers >

 

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