Installing and using eCargo software

eCargo Web is the web based application and can be accessed via all current internet browsers. eCargo Premium is the desktop application of the eCargo software, and needs to be installed on a Windows computer.

Skip ahead to 

• Accessing eCargo Web Dispatch
• Downloading eCargo Premium
• Installing eCargo Premium
• Updates to eCargo Premium

Accessing eCargo Web

To access eCargo's web application, log in to www.ecargo.co.nz

eCargo Web is designed to work on a number of desktop browsers:

• Internet Explorer (IE) 11
• Microsoft Edge (current version and last major revision)
• Mozilla Firefox (current version and last major revision)
• Google Chrome (current version and last major revision)
• Safari (limited support)

Downloading eCargo Premium

Log in to the eCargo website using your eCargo account (see Creating a user account & logging in for more information).

Once logged in, navigate to Admin and download the latest version of eCargo Premium.

Installing eCargo Premium

Open or run the file that you downloaded from the eCargo website. This will open an installer - follow the steps and a shortcut will be added to your desktop. Opening this shortcut will open the eCargo Premium application.

eCargo Premium requirements

To install the eCargo Premium application, your computer will need:

• Windows 7 or Windows 10
• 10MB unused hard drive space (for program installation)
• Internet connection

You need to have the necessary authorisations to download .exe files on your computer. You may also need to run the program as an Administrator when it is first installed.

Updates to eCargo Premium

eCargo Premium will automatically check for and download any updates each time it is started up.

Having issues?

If you can't connect to eCargo Premium, see Why is there a communication error with eCargo Premium?

If you need another way of installing eCargo Premium, see Technical options for installing eCargo Premium.