FAQs & Troubleshooting

Frequently asked questions

• How do I change or get a new password?
• Why is there a communication error with eCargo Premium?
• How do I find an old freight job?
• What can I do if the printer index is out of range?
• How do I set up label printing?
• Why aren't labels printing correctly?

Invoicing issues

• Why won't my freight charges calculate correctly?
• Why aren't customers receiving email invoices?