The 'Box Report' provides functionality for the customer's service provider to indicate if any orders currently have LC, Equipment or Product Supply issues.
An example would be if there is a container availability issue, resulting in a shortage of containers to pack the order into. In this case the service provider would login to eCargo and using the Box Report check the Box Supply flag against the appropriate order.
Another example could be if not all the required product to pack for an order has been delivered to port in time for the cutoff date. In this case the service provider would check the Made flag against the appropriate order.
To view the Box Report page login to the eCargo website. Then select the Box Report option from the Shipping menu.
If you cannot see this menu item please submit a support request requesting access to the Box Report.
Once the Box Report page is displayed you will be shown a list of export and coastal orders that you are required to pack. To flag an issue with an order click in the appropriate column for that order for one of the following four options (shown within the red box in the screenshot below):
- Clear to Ship
- Clear to Pack
- Box Supply
Optionally you can also enter additional information into the Comments field. It is recommended that you enter info into the comments field as this will feed directly into your customer's operations reports. The more information provided on the issue the better.
To save the changes simply click on any other row (order).
- To view all current exceptions click on the Show Exceptions button. This will filter the orders on screen to only orders with any current exceptions. Useful for when the issue has been resolved and the exception flags can be removed. Click on the Show All button to return to viewing all orders.
- Exception orders and details can be exported to a spreadsheet by clicking on the Export button.
- it is recommended that you update exception orders as soon as you are aware of the issue, or once the issue has been resolved.