Calculating freight rates is a complex business. There are many variables which are required to correctly calculate a freight charge. use the following guide to identify any common causes of charges not calculating before contacting eCargo support.
You'll find the following pages the most useful when trying to determine why a freight charge hasn't calculated:
View details of the charge, rating zones, analysis of calculation, recalculate charges and provides a link to the rate the system is trying to use to calculate a charge.
View rates which have been loaded into eCargo for all your customers and suppliers.
Create and manage rating zones, this includes mapping suburbs and businesses to zones and cascading from one zone to another.
Manage customer details and users.
1. Are the correct rates in eCargo?
- Either click the View Rates button next to the calculated charge, or go to the Rate Tables page and find the specific rate.
- Can you see the correct rates?
- No. Load the correct rate and recalculate the consignment charges
2. Check the movement date.
- Does the movement date of the job (actual pickup date) fall within the date range of the rates?
- No. Either correct the actual date on the job or load older rates to match the movement date.
3. Is the consignment attached to a manifest (shipment) and is the customer set to calculate freight charges at the manifest level?
- Yes. Check all other consignments on the same manifest, if one has failed to calculate then all others will fail.
4. Are breaks/tiers used in the freight rates?
- Yes. Do the breaks overlap? eg 0-5, 5-10, 10-15 etc.
- No. Delete the incorrect rates, reload to correct and recalculate.
5. Are the rating Pickup and Delivery zones correct and do they match the rates to be used?
- Zones are determined from the address data using the Zone Address, Business and Cascade rules.
- The system will always use any business zone mappings over the other types of mappings
- If no business zone mappings exist the system will then look for any address zone mappings, where the values in the address fields are used to determine the zone.
- If the suburb name exactly matches a zone name then it will use that zone
- Alternatively the system will check for the suburb value in any zone address mappings
- If no zones are found using the suburb value the system will then perform the same process for the city value.
- If the system cannot find any rates for the zones found during the freight charge calculation it will look for any cascade zone mappings.
- For example a Zone of Auckland South may be determined however if no rate exists eCargo will use an Auckland zone rate if there is a cascade rule from Auckland South to Auckland.
6. Does the customer (owner of the consignment) have the appropriate attribute setup to enable the charge to calculate? Eg CALC_FREIGHT_C-NZ_ROAD or CALC_FREIGHT_C-SEA_FREIGHT
7. Use the Analysis feature to provide any hints on why the charge did not calculate.
- Click the Edit Charges tab in the consignment charge details page, then click the Analyse All button.
- Click the Show All button, find the charge type you’re trying to calculate and expand to look at the details